Privacy Policy
This Privacy Policy sets out how Dash Lotemax Lab ("we", "us" or "our") collects, uses, and protects personal information through our online interface and financial tools. We attach the highest value to the confidentiality of our users in Belgium and strive for full transparency regarding our operational data processing.
Data categories we collect
To ensure a secure fintech environment, we process the following groups of data:
Identification and contact details
This includes your full name, email address, and mobile number that you provide during registration or when interacting with our support channels.
Verification and profile information
Where applicable, we may request documentation for identity verification to mitigate fraudulent activities on the platform and ensure account integrity.
Technical and device identifiers
Automated recording of IP addresses, browser types, and device characteristics to ensure platform compatibility and security monitoring.
Trading Metadata and usage statistics
Information on how you use our analytical dashboards and tools. This data is used for system optimization and does not imply asset management.
Legal bases for processing
We base our data processing on generally recognized legal grounds such as the performance of the contract, our legitimate interest in platform security, legal retention obligations, and your explicit consent for matters such as opt-in marketing settings.
Operational use of data
Dash Lotemax Lab utilizes your information for onboarding, account management, authentication, and providing responsive customer service. Technical logs assist us in fraud identification and system improvement. Marketing communication occurs solely based on your preferences; you retain control over your opt-in status at all times via your account settings.
Data sharing and retention
We do not sell user data. Information may be shared with specific categories of processors, such as cloud hosting, analytical partners, and verification services. Data is retained as long as necessary for service provision, dispute resolution, or legal retention periods within the EEA or via appropriate safeguards for international transfers.
Security measures
We implement reasonable technical and organizational measures to protect your data, although no method offers absolute guarantees. Users are encouraged to keep their login credentials strictly confidential.
Your rights and request procedure
Under privacy legislation, you have the right to access, correct, and delete your data. To submit a request, please contact our support team. We employ a verification process to confirm your identity before fulfilling privacy-related requests.
Last updated: March 19, 2026